Flexibility, data analysis, speed. Your customers expect more and more from your services. It is up to you to comply with this. Just bringing a pallet from A to B or storing a number of items in your warehouse has long been out of the question. Instead, your customers today want to be in control of their process. They want to become less dependent on calls to your support team and are increasingly looking for self-service options to manage their logistics activities. Not an easy job. And certainly impossible without a software system that can support you with this. With the web portal in 3PL Dynamics you can meet these expectations. From submitting orders to reserving a time to load at your dock. We list the options for you and your customers.
Register Directly In And Results
The first and perhaps most used function of a customer portal is the submission of orders. Your customer can also register inbound and outbound orders via the 3PL Dynamics web portal. When your customer registers inflows via the web portal, the order automatically enters your software system. This also applies to the information required to process the order. The customer immediately fills in all the fields you need to handle the incoming goods correctly. This way you know in advance on which type of carrier the order will be delivered, how many articles are involved and which details are linked to the goods. And that without your customer having to call you!
The 3PL Dynamics web portal is set up as read-only. By using the web portal together with the App Platform, you can let your customers do the actions themselves as above. In that case, your customers are automatically redirected from the web portal to the configured screens in the App Platform.
Timeslot Booking
In addition to registering inbound arrivals, your customer can also immediately reserve a time when the goods are unloaded. Or in the case of a rash, when they are loaded. This prevents long waiting times at your docks . But that is not only useful for your process. Your customers can also plan their activities more efficiently via the web portal by viewing the booked times themselves and changing them if necessary. Win win.
Follow Orders Closely
Just like your people in the office, your customers want to know where goods are located in the process. Has the order arrived? Will this be processed? Or are the items already packed and shipped? With the web portal you give your customer the opportunity to view the most recent order status.
Provide A Financial Overview
Third, you can also use the web portal in 3PL Dynamics to provide your customers with a clear view of all invoices. Centered in one place. Here you can also distinguish between paid or unpaid invoices by applying filters to the status. In this way, your customer also has continuous financial insight into his own pocket(s).
Score With The Web Portal
Do you use the web portal? Or will you soon be offering these to your customers? Make sure that it remains workable . Also in the future. And give your customers the self-service capabilities they expect from you. Knowing more? Mail to marketing@boltrics.nl .
Originally posted on: https://www.boltrics.nl/2021/12/02/blog-voldoe-aan-selfservice-eisen-van-uw-klanten-met-het-webportaal/
