Order management is the set of activities undertaken against the agreement of a customer to make a purchase of a pre-specified product/service according to mutually agreed terms and conditions. Once issued, an order is a legally binding transaction for both parties involved. PL Solutions, a class-leading ERP consultant, offers a comprehensive order management suite to its clients to improve their operations and boost their revenues.
When the number of orders to be processed increases beyond a certain threshold, it becomes nearly impossible to verify the details and accept orders manually. Moreover, the process involves verifying whether the item whose order was received is in stock and can be shipped within due deadlines. The operator also needs to prompt the inventory manager regarding the sold-out stock, who in turn coordinates with the procurement team. Thus, an order management tool is required to automate all administrative tasks involved in the process and update the selling channels regarding availability on an immediate basis.
Contact PL Solutions Now!
One of the basic functions of an order management module is to accept the purchase request from all online marketplaces, your website, and point of sale systems. This requires verifying order details, item availability, cost-discount considerations, and applying any special offers as used by the buyer.
Another important function is synchronizing the order data with various ERP modules that include accounting software, inventory management system, order picking module, and shipping management system. This is a basic requirement for coordinating operations as each stakeholder is provided with relevant data to execute their functions.
For online sellers, it is necessary to display the shipping price is applicable on a real-time basis, and the order management system coordinates with the shipping partners to display the minimum possible shipping charges to your customers. It also allows you to accept payments using credit cards, digital wallets, and cash for POS-based orders.
The first thing you should check out in an order management solution is the support for multi-channel selling and the number of channels supported. When using a SaaS-based solution with Dynamics 365, this aspect becomes even more essential as this software charges according to the number of channels included.
The ability of your solution to build and support automation workflows also impacts your order management solution’s overall effectiveness. We also provide multilevel nested automation workflows for implementing end-to-end computerized order processing.
As evident above, the order management tool must support integration with various third-party apps and your ERP suite for ensuring smooth operations without any human intervention.
How do you prevent your implementation from becoming a costly waste of euros, resources and time?We have brought together the most important preconditions for you in one white paper.
Find a list of free webinars designed specifically for entrepreneurs. Watch as our experts reveal their recipes for business that they have spent years developing and sharing with entrepreneurs across Canada.
